Refund policy

Last updated: October 6, 2026

At Licos, we take pride in offering high-quality bath accessories designed for everyday use, comfort, and functionality. Your satisfaction is our priority. If you are not completely happy with your purchase, we provide a simple and transparent return and refund process.

Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.

  • The item must be returned in its original packaging with all tags and inserts included, where applicable.

  • Proof of purchase or order confirmation is required.

If an item arrives damaged or defective, please contact us as soon as possible after delivery and provide your order number and photos of the issue.

Return Shipping Fees & Labels

Return Shipping Fee: FREE

Licos provides a return shipping label at no additional cost for eligible returns.

Restocking Fee: NO COST

We do not charge any restocking fee for returned items.

Restocking Fees

We value our customers and do NOT charge any restocking fees.

Restocking Fee: $0 (No cost)

How to Start a Return

1. Contact Us

Email us at support@licos.shop with the following information:

  • Your order number

  • Reason for the return

  • Photos of the item, if it is damaged or defective

2. Receive Instructions

Our support team will review your return request and provide you with return instructions and, where applicable, a return shipping label.

3. Ship the Item

Pack the item securely in its original packaging and follow the return instructions provided by our support team.

Refund Processing Time

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

Approved Refunds

For orders paid by Cash on Delivery (COD), approved refunds will be issued using an available refund method agreed upon with the customer.

Refunds will be processed within 7 business days after the return has been received and approved.

Please note that the time required for the refund to reach the customer may vary depending on the selected refund method or financial institution.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.

  • Final sale items, if clearly marked as final sale at the time of purchase.

  • Items that have been used, damaged, or altered after delivery, unless the item was received damaged or defective.

CUSTOMER SUPPORT

Business Name: Licos
Phone Number: +1 (931) 905-0991
Email Address: support@licos.shop
Business Address: 1750 Memorial Dr, Clarksville, TN 37043, United States
Business Days: Monday – Friday
Support Hours: 9:00 AM – 5:00 PM (GMT-06, Central Time - US & Canada)
Response Time: We respond to all inquiries within 24 business hours.